![]() I wasted over 24 hours of my time creating work that was completely LOST! I wish I had been told that the first time! Or put a warning on your site. They recommended to use Firefox or Chrome. I called customer service and all they could say was they had problems with Safari browser and Explorer. However after 8 hours I logged back in and not a single page of work had been saved!!! I lost 30 pages of completed work for the second time. I spent the next day recreating it, another 8 hours, I made sure to see the message "saved successfully", which I did see, 30 or more times. I realized that I was never getting "saved successfully messages" and thought it had been a log in error. I called customer service and they told me they couldn't find it. When I went back into my projects, my book was GONE. When I hit "Purchase book" a spinning circle came up and the screen froze. Don't lose all your work like I did! I spent two days and 15 hours creating a photo book. I will say the third Representative did try to help but she would only go so far and did the bare minimum. I have never had any issues with them and now that I have, I understand why none of my friends and family use Snapfish. I am completely fed up with Snapfish at this point. I just wanted the money back that I had paid for photos for family and friends that are now going to be even later because this representative told me the fastest method of shipping she could give me would now be January 14th. At this point I told her I just wanted a refund that I had waited long enough and I really did not need another set of photos. Basically again they were using the cheapest method possible. The calendar order was also placed a day after the photo order and still made it to me in about 3 days. Even though I know that wasn't true because my other order which was a calendar was shipped via UPS and was delivered way in advance. I asked if these photos could be overnighted since I've waited for so long or if they could use UPS and was told that neither could happen. They continue to belittle me (they actually told me that you know that more than one mail truck can run) and told me to just be even I comore.So I contacted them for a third time on the 9th and this representative did try to help but the only thing she did was offer to reprint another set of photos which I'm not ever going to use. This was even after I explained to them that there was no way that photos that were literally 45 minutes away from me, which I could see on tracking, were going to be delivered to me on the 8th. Both told me there was nothing they could do and I needed to just be patient.they were basically saying that I was the problem. I spoke to a second representative who was even ruder than the first. When I contacted the representatives to let them know that the photos had not arrived on the 8th they told me that I need to wait the entire day of the eighth even though the mail had already run for the day. I placed an order on December 29th and was guaranteed that my photos would arrive by January 8th. It's their deceptive business practice and then determination that they would not offer a refund as requested. * Again, it's not the cost that's my concern-$2.36 refund as opposed to $8.14 total charge. And if this is a known issue of confusion for customers, should they not clarify the cancellation process AND/OR offer refunds in cases of genuine confusion like this). (If I could order it with one click, why does it have to be harder to cancel it a second later. * I advised them I did not wish to pay for it and would attempt to cancel the payment and file a dispute due to, in my opinion, deceptive business practices. * They were unwilling to cancel the entire order and issue a refund at that point (10 hours later). ![]() * I received a 10:07 Paypal email showing the price.* I immediately hit cancel, thought EVERYTHING was canceled (they even have a warning that pops up that tells you can only cancel for an hour), and I shut down my laptop when I saw an email cross my inbox (10:08) saying "Order Cancelled." * The next morning, when I saw that I got a SECOND and THIRD emails at 10:14 and 12:13 saying they were processing my order with a new order number, I contacted support and learned that, somehow, my "cancel" only applied to HALF of my order. and paid for the single order with one click only to see the delivery date was way too far out. * I added two items last night at 10ish p.m. Hi - Small beans, but a frustrating setup: * They have a one-click ordering service (you add items to a basket and then check out all at once).
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